Recover Account

You may recover access to your account via the following steps. Start by trying to recover via email.

Via E-mail

Via SSH / SFTP / FTP Password

If you know the the SSH / SFTP / FTP password listed on the software page from the manager on the slot please send us an e-mail with the title "Recover Account via SSH / SFTP / FTP password" and in the body include the server name, username and password.

Via Running Software

If you have installed software from the manager on the slot please send us an e-mail with the title "Recover Account via Running Software" and in the body include the URL, username (if applicable) and password of the software.

Via Slot Read / Write Access

If you have read / write access to the slot (e.g., saved but unrecoverable SFTP access) please send us an e-mail with the title "Recover Account via Slot Read / Write Access" and in the body include your slot username and server.