Recover Account

You may recover access to your account via the following steps (starting from the top):

  1. Do you have access to your e-mail address?
  2. Do you have a slot SSH / SFTP / FTP password?
  3. Do you have a slot SSH / SFTP / FTP password saved in a client?
  4. Do you have access to software running on the slot installed from the manager?
  5. Do you have slot read / write access via SSH / SFTP / FTP?

Via E-mail

Via SSH / SFTP / FTP Password

.feralhosting.com

The name of your slot server. When you login via SSH / SFTP / FTP you will use a URI like "server.feralhosting.com". Please enter just the "server" part without the .feralhosting.com suffix. You can find the name of your server in the "Slot Ready" e-mail.

The username used to login via SSH / SFTP / FTP. This will be in your "Welcome to Feral Hosting" e-mail.

The password used to login via SSH / SFTP / FTP (not software running on your slot). If you've just changed it, please allow an hour for this login to update.

Via Saved Passwords

Do you have the password saved in an SSH / SFTP / FTP client?

FileZilla
They are stored in XML files alongside it's configuration which may be recovered.
WinSCP
Please see WinSCP's FAQ on enabling password logging.
BitKinex
The latest version (3.2.3) can asterisks revealed (see next entry).
Program shows password as ******
Depending on how the program operates, you can recover the password shown behind asterisks.

You can then used the recovered password to login via the slot.

Via Running Software

If you have installed software from the manager on the slot please send us an e-mail with the title "Recover Account via Running Software" and in the body include the URL, username (if applicable) and password of the software.

Via Slot Read / Write Access

If you have read / write access to the slot (e.g., saved but unrecoverable SFTP access) please send us an e-mail with the title "Recover Account via Slot Read / Write Access" and in the body include your slot username and server.