Feral web manager

The Feral web manager is where a lot of the administration of your slot will take place. This article is intended to set out the different features of the web manager and provide links to individual pages which cover the features in more detail. No specialised knowledge is assumed.

This article briefly describes the following aspects of the web manager. It does so in order of an assumed usage, rather than the order the items appear on screen.

  • Logging in
  • Summary
  • Software
  • Contact
  • Network

Logging in

When you visit the Feral login page you'll need to input the e-mail address you signed up with and your password. If you have lost that password, please read the section on resetting your Feral account password.

Summary

When you first login you will see the details of your slot. If you have several slots, you will see the details of the first slot you recovered. The frame on the left-hand side of the page will list the slots you have together with links to the slot summary and software installation page. It will look like this:

the sidebar listing the slots a user has, showing an example user with three slots

The example user in the picture above has three slots. Underneath each one is a link to the Summary of the slot and the Software that has or can be installed on the slot via the web manager. The Software link is covered in a later section. If you click on the Summary link, you'll see, amongst other details, the following:

the top section of the summary page, showing the user's username, server, bandwidth and disk usage

Your username and server will appear on this page in the format username@server - if you need this information for a ticket or to use with software, this is where you'd find it.

The summary page displays the following information:

Renewal
The monthly cost of the slot and the renewal date each month
Standing
Your balance and when the next renewal is due by
Status
Whether the slot is Active or Suspended
Disk usage
Current disk usage on the slot with a button to refresh usage information

There is also a list of slot actions available

Renew Slot

This is how you'd pay for the slot each month. You can choose a number of months to pay for - this number, multiplied by the cost of the slot, will be added to your balance on successful payment.

There's a separate guide on payment problems if you're having difficulties with payment.

Upgrade / change slot

There is no way to provide a slot with increased storage capacity once it has been set up. In order to increase storage capacity or to take advantage of offers related to storage capacity you will be required to purchase a new slot. You can start the upgrade process yourself at any time.

Below is our procedure to upgrade or change your slot:

  1. Select and purchase a new slot from the list
  2. wait until you receive the slot (typically immediately, depending on if payment is received)
  3. (optional) transfer data to the new slot
  4. (optional) cancel your existing slot.

You can open a ticket if you have any questions.

Slot-to-slot data transfer

We can copy all data on a slot to another, typically after an upgrade. Once the transfer has completed you'll be e-mailed confirmation of completion and instructions on how to get the data loaded in to your torrent client on the new slot. You should be aware that the process assumes you've kept the default data locations. If you haven't, you should consider either moving things back to default for the transfer, or copying across data manually and adding torrents one-by-one.

Cancel slot or subscription

You can cancel your slot by simply not renewing and it will be automatically recycled at the end of its period. However is there something wrong with your slot? Is there anything we can help you with? We are always eager to try and rectify problems within our power to solve.

In addition to this, the following is available via a support ticket:

  • new slots can be fully refunded in the first seven days
  • prepaid payments may be refunded (until the month begins)
  • old slots can be cancelled (crediting remaining days) after data transfers

Software

Clicking on the Software link will bring you to a page displaying all the software that you have installed via the web manager. Please note that if you are an older user who had to recover their account and already had software installed, you will not see any details for that software. The web manager cannot retroactively display these details. If you absolutely must have these details printed on your web manager, please reinstall the software using the instructions below.

Please also note that only the following may be installed via the web manager:

  • ruTorrent
  • Deluge
  • Transmission
  • OpenVPN
  • MySQL

You should consult the area of this wiki which covers installing custom software for anything that isn't listed above.

Installing and reinstalling software

From the software page you can click on a link named install new software. As might be expected you can install new software here, but this is also the place to go if you wish to reinstall software.

In either case all you need to do is select the software from the list and click the button named Install Software. A command will then be sent to your server to perform the requested tasks and any access information printed to your software page.

The software page makes mention that users are welcome to install multiple clients - this means that you can have ruTorrent, Deluge and Transmission all running side-by-side if you wish.

An important point to remember is that reinstalling torrent clients will not remove torrents or their data. However, the configuration will be reset. This means any custom settings you had will be lost, including custom download locations. You will also need to restore or reinstall custom plugins.

Account

This section is where you need to go to look at your payment history, check your balance in more detail or change certain Feral account settings.

Payments & invoices

Each slot has a balance which is similar to a ledger. Associated payments and invoices increase and decrease the standing respectively.

Settings

The following things can be changed:

Payment Reminders
The frequency at which payment reminder e-mails are sent to you.
Automatic Renewal Day
If you've set up a subscription, you can change how long before renewal day the payment is attempted each month.

Support

There are a number of ways you can get in touch with Feral staff and other Feral users. This section describes them briefly - how to properly use them will be explained in dedicated pages.

IRC
Service to communicate with other Feral users and get help with projects Feral is unable to support.
Twitter
A place for Feral to announce big infrastructural changes.
Support Tickets
The intended service for queries, problems and issues
E-mail Support
The support channel if you cannot open a ticket. Tickets are always preferred.
Anything else
Feral's owner's e-mail address. Should not be used for the vast majority of support queries.

You can see from the above that tickets are the intended way to get in touch with staff if you're experiencing issues. If you have a problem and do not know where to start, please see our guide on opening a ticket.

Reroute traffic

This allows you to change the route data takes from Feral to your IP. This is useful if speeds are low.

Forward Feral

A page all about upgrades, improvements and changes that Feral are making or plan to make.