Internet Relay Chat is a group chat that allows customers to talk to each other. While support tickets may be considered formal IRC is closer to an informal verbal chat.
Please bear in mind the following when using IRC:
- We ask that you keep the chat polite and civil. Minimise swear words and vitriol.
- You will see a tongue-in-cheek comments: understand that we have no control over what others may say. Support tickets are held to a higher standard if you wish to avoid this aspect.
- It is mostly self-policed: trusted users who have been around a while have elevated privileges.
- While Feral staff are present in the channel, they cannot provide information on any account under any circumstances.
With all that said, IRC is great, relaxed environment.